mpathic
Artificial Intelligence • API • SaaS
mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.
11 - 50 employees
Founded 2021
🤖 Artificial Intelligence
🔌 API
☁️ SaaS
Director of Strategy – Business Operations
Job not on LinkedIn
November 9
mpathic
Artificial Intelligence • API • SaaS
mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.
11 - 50 employees
Founded 2021
🤖 Artificial Intelligence
🔌 API
☁️ SaaS
📋 Description
• Drive overall GTM strategy alongside CEO in alignment with company vision and revenue goals. • Partner with Product and Marketing to define ICPs, value propositions, pricing, and competitive differentiation. • Standardize processes across Marketing, Sales, Customer Success, and Partnerships for predictability and repeatability. • Support pricing strategy, deal desk operations, and financial modeling for new business lines. • Translate strategic priorities into OKRs, budgets, and operational plans. • Oversee core company metrics and performance dashboards (ARR, churn, burn rate, CAC, LTV). • Partner closely with the CEO on annual planning, OKRs, and board/investor materials. • Run leadership meetings, track deliverables, and maintain a single source of truth for company initiatives. • Lead basic financial planning and analysis (FP&A), including budgeting, forecasting, and cash-flow management. • Manage expense tracking and vendor negotiations for ROI optimization.
🎯 Requirements
• 10+ years of experience in GTM, operations, or finance roles at early- or growth-stage startups (preferably B2B SaaS or health-tech). • Proven track record leading cross-functional teams through scaling inflection points ($1M → $10M ARR). • Strong command of startup financial management, forecasting, and cashflow modeling. • Finance background or prior roles in finance. • Experience with CRM systems and data analytics tools. • Exceptional written/verbal communication skills and executive presence. • Comfort working directly with founders, investors, and enterprise clients.
🏖️ Benefits
• Competitive base salary • Equity participation • Performance-based bonus
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