Automotive Technical Helpdesk Specialist, German/English

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MSX International

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Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

5001 - 10000 employees

🤝 B2B

📋 Description

• Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world? We’re looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers. As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations. You will be responsible for the following: Provide technical support across various systems, focusing on diagnostics and root cause analysis. Resolve technical inquiries from Customer Dealers and internal teams. Guide dealers through repair processes and ensure accurate case documentation. Collaborate with dealer technicians and internal agents to resolve complex technical issues. Document cases and technical data in internal systems. Coordinate Field Engineer visits. Engage in training and product knowledge exchange. Collaborate with engineers, project managers, and dealership staff to share insights and trends. Occasionally conducting vehicle testing and servicing arrangements. Escalate cases when necessary, ensuring all relevant information is included and properly documented. Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

🎯 Requirements

• At least 5 years of automotive experience, ideally in a senior dealership workshop role. • Degree in automotive technology or equivalent technical education. • Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage. • Experience in using diagnostic tools. • An analytical, organized, and customer-focused mindset. • Fluency in German and/or English, (French, Spanish, or Italian would be a plus). • A general automotive diagnostics competence test/evaluation will be part of the recruitment process.

🏖️ Benefits

• Competitive salary • Health insurance • Professional development opportunities • Flexible working arrangements • Remote work options