Head of Customer Support

October 30

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $175k - $230k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

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Mudflap

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Transport • Finance • B2B

Mudflap is a fast-growing provider of fuel cards and a discount fuel app in the United States. The company offers drivers and fleets a way to save on diesel at over 2,700 truck stops nationwide by using the Mudflap Fuel Card and App, which come with no fees and significant discounts per fill-up. The Mudflap network is the largest diesel discount network in trucking and is recommended by a significant majority of carriers, owner-operators, and small fleets. The service also includes a partnership program for truck stops. Mudflap supports its users with a comprehensive app and card dashboard, FAQs, and customer support. The Mudflap Fuel Card is accepted wherever Visa is accepted, allowing for broader use and convenience for fleet managers and drivers.

11 - 50 employees

🚗 Transport

💸 Finance

🤝 B2B

💰 Pre Seed Round on 2018-11

📋 Description

• Have full ownership of the Customer Support function, processes, and tools • Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support • Ensure the delivery of thorough training on product/feature updates as they roll-out • Continually audit and optimize our interviewing and onboarding processes • Partner with our People leadership to develop thoughtful career-pathing for agents and team leads

🎯 Requirements

• Customer Obsession! It’s our #1 company value and the North Star for our Customer Support team • Excellent operations and systems thinking skills • Background leading support for payments/transactions products (preferred) • Familiarity with the pace and ambiguity of growth-stage startups • 5+ years of people management experience • 7+ years of experience working with Zendesk, Hubspot, chat platforms or similar ticketing platforms • Bachelor’s degree or higher required

🏖️ Benefits

• Competitive salary and equity in a high-growth startup • Multiple health benefit options • Responsible Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)