Müller's Solutions
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service.
11 - 50 employees
IT Support
Job not on LinkedIn
November 18
Müller's Solutions
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service.
11 - 50 employees
📋 Description
• Provide technical support and assistance via phone, email, and remote desktop tools to users experiencing IT issues. • Diagnose and troubleshoot hardware and software problems, including desktops, laptops, and peripherals. • Install and configure software applications, operating systems, and updates as needed. • Document support requests diligently and maintain accurate records of technical issues and solutions. • Assist in the setup and configuration of remote workstations and ensure that all necessary IT resources are available to users. • Manage and escalate complex issues to appropriate teams when necessary to ensure timely resolution. • Educate users on IT best practices and provide training for new software and tools. • Stay up-to-date with the latest technology and support tools to enhance the efficiency and quality of support services.
🎯 Requirements
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. • 1-3 years of experience in a technical support or helpdesk role. • Strong knowledge of operating systems (Windows, macOS) and common software applications. • Familiarity with hardware components and troubleshooting methods for computers and peripherals. • Excellent problem-solving skills and the ability to explain technical issues clearly to users. • Strong verbal and written communication skills, with a focus on customer service. • Experience with remote support tools and ticketing systems. • Relevant IT certifications (A+, CompTIA, etc.) are a plus.
🏖️ Benefits
• Opportunity to work with a talented and passionate team. • Competitive salary and benefits package. • Exciting projects and innovative work environment.
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