Implementation Manager

🕒 August 4

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Mural Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $12.7M Seed Round - Mural Health on 2024-04

Healthcare • Consulting • Logistics

Mural Health is a company that provides Mural Link, a participant management platform for clinical research designed to make enrolling, retaining, and reimbursing trial participants easier. The platform offers fee-free and flexible payment options (including a prepaid card), travel booking via rideshare, participant messaging, feedback collection, and real-time analytics to reduce site administrative burden and improve trial retention and compliance. Mural Health targets clinical trial sites, sponsors, and research stakeholders with a B2B SaaS product that also incorporates payment and financial-management features.

📋 Description

• Receive new trial setup requests from CSMs, covering trial details, countries in scope, individual sites, and travel/reimbursement thresholds • Translate trial requirements into accurate, fully configured system setups in Mural Link • Perform detailed manual data entry across trial, country, site, and payment/reimbursement configurations • Use AI-assisted tools such as Claude Projects while verifying final configuration accuracy • Identify inconsistencies, gaps, or errors in incoming requirements and flag questions to the CSM • Maintain consistent, repeatable setup quality across growing trial volume • Track setup status and communicate progress and blockers to CSMs and internal stakeholders • Provide feedback on setup-process breakdowns and simplification opportunities for future product improvements • Evolve toward reviewing automated setups, handling exceptions, and managing complex configuration work as the platform develops

🎯 Requirements

• Strong attention to detail and ability to double-check work independently • Comfort with manual, repetitive data entry and hands-on configuration work • Ability to follow structured, multi-part requirements accurately and translate them into system setup • Comfort learning and using AI-assisted tools such as Claude Projects • Strong organizational skills and ability to manage multiple trial setups simultaneously • Clear written communication for flagging questions or discrepancies to CSMs • Ability to work independently after requirements are handed off and escalate ambiguity appropriately • Prior experience in clinical trials, clinical research operations, or a similar regulated, detail-intensive industry (nice to have) • Experience with system configuration, data entry, or SaaS implementation/onboarding (nice to have) • Familiarity with trial sites, sponsors, countries in scope, or participant reimbursement structures (nice to have)

🏖️ Benefits

• Equal employment opportunities • Reasonable accommodations for individuals with disabilities