Customer Enablement Manager

🕒 August 5

🇺🇸 United States – Remote

💵 $90.6k - $113.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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MURAL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

MURAL is a secure, AI-powered visual work platform designed to enhance collaboration across teams and enterprises. It integrates with Microsoft 365 to offer an improved user experience, fostering innovation and teamwork through interactive whiteboards, mind maps, and a variety of templates. MURAL helps organizations break down silos, empower productivity, and enhance communication by creating a visual space for teams to connect, innovate, and solve problems efficiently.

📋 Description

• Execute scalable education initiatives, including self-guided, live, cohort-based, and peer-led learning experiences • Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones • Develop and maintain reusable content such as courses, guides, videos, templates, and interactive simulations • Partner cross-functionally with Product, Marketing, and Customer Success to align education with launches and identify education gaps • Deliver internal enablement to global Customer Success teams to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes • Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness

🎯 Requirements

• 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS • Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles • Strong content creation skills and ability to simplify complex product workflows into actionable learning assets • Data-informed mindset and comfort using product and learning metrics to drive program improvements • Excellent cross-functional collaboration and program management skills in a fast-paced environment • Familiarity with collaboration or visual work platforms such as Mural and design thinking principles • Experience with LMS, digital adoption platforms, and AI-enabled learning tools • Experience designing customer academies, community-led learning, or cohort-based programs

🏖️ Benefits

• Reasonable accommodation for individuals with disabilities during the application/interview process and to perform essential job functions • Other benefits and privileges of employment