Principal, User Research – Strategic Insights

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November 20

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MURAL

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Artificial Intelligence • Enterprise • Productivity

MURAL is a secure, AI-powered visual work platform designed to enhance collaboration across teams and enterprises. It integrates with Microsoft 365 to offer an improved user experience, fostering innovation and teamwork through interactive whiteboards, mind maps, and a variety of templates. MURAL helps organizations break down silos, empower productivity, and enhance communication by creating a visual space for teams to connect, innovate, and solve problems efficiently.

501 - 1000 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

📋 Description

• Lead mixed-methods research (qualitative and quantitative) that explores user needs, behaviors, and motivations across multiple product areas. • Drive foundational studies that reveal how teams collaborate and what barriers exist in business collaboration, hybrid, and distributed work. • Design and execute medium to large-scale studies that combine qualitative depth with quantitative rigor (surveys, logs analysis, segmentation, and concept testing). • Develop a tempo where actionable insights are timely and urgently positioned to shape key product decisions. • Translate ambiguous questions into clear learning plans and frameworks that guide product and strategy decisions. • Build artifacts (archetypes, frameworks, journey maps, mental models) that make complex insights accessible and actionable across the company, leveraging Mural products. • Present insights to an executive, cross-functional audience and provide strategic recommendations based on these insights. • Build the research practice: mentor designers, and product partners in research best practices, helping to scale a culture of curiosity and evidence-based decision making. • Establish repeatable, high-quality research standards and methodologies across teams. • Partner with design and product leadership to shape Mural’s long-term research vision and roadmap. • Champion the role of research in early product strategy and company-wide initiatives. • Collaborate closely with cross-functional leaders to prioritize research that informs Mural’s most critical next-generation bets. • Facilitate workshops and storytelling sessions that bring insights to life and influence direction across product, design, and business strategy. • Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals into cohesive, actionable narratives. • Shape how research connects to strategy, innovation, and experimentation at every level of the company.

🎯 Requirements

• 10+ years of UX Research experience, including deep expertise in both qualitative and quantitative methods. PhD optional. • Proven track record leading foundational and strategic research that influenced product direction, vision, or long-term investments. • Ability to design and execute mixed-methods research independently: from ethnographic and in-depth interviews to survey design and statistical analysis. • Scale strategic insights: Experience driving organizational understanding through storytelling, synthesis, and actionable frameworks. • Strong systems thinking skills, with an ability to connect human insight to product architecture and long-term design strategy. • Experience shaping and scaling research practices in growing organizations. • Comfortable working in ambiguity and helping cross-functional teams find clarity and alignment. • Strong communicator who can engage both executive and hands-on audiences with empathy, clarity, and conviction.

🏖️ Benefits

• Reasonable accommodation for individuals with disabilities during application/interview process • Competitive compensation based on location and experience