Broker Support – Sales, Finance Administration

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November 21

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TransPerfect Music City Bowl

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Sports • Media • B2C

TransPerfect Music City Bowl is an annual postseason college football game held in Nashville, Tennessee. It has a significant economic impact on the Nashville area, contributing $400 million to the community by attracting visitors during one of the city's slowest tourism weeks. The bowl has been a staple of the college football scene since 1998, garnering a national audience through televised coverage, reaching 95 million viewers over its history. It also supports collegiate athletics with financial payouts to participating universities.

11 - 50 employees

Founded 1998

⚽ Sports

📱 Media

👥 B2C

📋 Description

• Provide high-quality administrative and customer support to the broker team; managing application and documentation follow-up, CRM tasks and pipeline progress to ensure exceptional client service and efficient process execution. • Monitor the CRM system (e.g., tasks, workflows, steps outstanding) to identify broker follow-up items, documentation missing, or application progress stalled. • Liaise with brokers to chase outstanding documents/applications, communicate with clients, lenders and internal teams to drive completion. • Process general broker support tasks: file/document preparation, data entry, uploading applications, assisting with workflow routing, ensuring compliance and accuracy. • Provide customer service: respond to client enquiries (phone, email), update clients on status, escalate any issues, maintain a professional, helpful client interface. • Work with sales/broker team to prioritise tasks and support busy deal flows, ensuring no outstanding items lag. • Assist with maintaining and updating CRM data integrity: ensure contact details, application status, follow-up tasks are accurate; report on key metrics (e.g., number of outstanding docs by broker). • Support internal teams (operations, settlement, marketing) as needed — e.g., preparing reports, coordination of hand-over between broker and settlement team.

🎯 Requirements

• Strong administrative experience, preferably in finance or brokerage environment; comfortable working in a fast-paced setting with multiple stakeholders. • Basic CRM experience is essential, ideally HubSpot, with ability to work with tasks/ workflows and a sales pipeline. • Excellent communication skills (written & verbal) and customer service orientation. • Highly organised, methodical, able to track and follow up many moving parts and ensure nothing falls between the cracks. • Intermediate to advanced Excel skills, ability to generate basic reports and manage data. • Understanding of broker flows: from application to settlement, documentation obligations, lender requirements.