Core Accounts Coordinator

October 16

Apply Now

Receive Emails with Similar Jobs

Avēsis

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness

Avēsis is a company dedicated to providing comprehensive specialty benefits focused on improving access, equity, and health outcomes. Specializing in dental and vision plans, Avēsis offers flexible, affordable, and outcome-focused oral health benefits as well as vision plans that connect eye health to overall well-being. With over 40 years of experience, Avēsis is committed to personalized care and building community health networks to service government partners, commercial providers, employers, and brokers. Avēsis operates as a wholly owned subsidiary of Guardian, and leverages tailored network and product solutions to deliver accessible quality care to members, while also administering Medicaid, Medicare, and other essential benefits programs.

501 - 1000 employees

Founded 1978

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Provide daily administrative and operational support to the Account Management team, with a strong focus on vision retiree clients. • Assist in managing Key accounts alongside senior account managers. • Pull ID cards, plan documents, and group/member bills on request. • Complete Broker of Record (BOR) forms, change requests, and other documentation using Smartsheet and internal systems. • Monitor incoming service requests and ensure timely follow-up and resolution. • Help maintain account records, contact information, and task tracking across platforms. • Support project work as needed, such as open enrollment prep, reporting pulls, or group onboarding checklists. • Proactively identify administrative bottlenecks and work with the team to streamline processes. • Ensure timely and accurate entry of internal service tickets for billing, claims and eligibility support. • Maintain and organize client documentation, including meeting prep materials and administrative forms. • Monitor shared team inboxes and triage requests appropriately to prevent missed deadlines, dropped follow-ups or service delays. • Track open items and follow up with internal departments to ensure client issues are resolved within expected timelines.

🎯 Requirements

• Minimum 1-2 years in administrative, operations, or client support role-insurance or healthcare background strongly preferred. • High School diploma required; Experience working in insurance, benefits or administrative support preferred. • Proficiency in Microsoft Office Suite is a must, especially Excel, Word, PowerPoint, and Outlook. • Experience with Smartsheet, Salesforce, or similar workflow platforms a plus. • Strong written and verbal communication skills. • Ability to manage multiple competing deadlines. • Comfort working in shared inboxes and collaborative tools. • Familiarity with benefit administration, insurance terminology, or dental/vision products is a plus. • Proactive mindset – able to spot what needs doing before being asked. • A sense of urgency, paired with a high level of accuracy and attention to detail. • Ability to work independently while supporting a team with high-volume workloads.

🏖️ Benefits

• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. • Life and disability insurance. • A great 401(k) with company match. • Tuition assistance, paid parental leave and backup family care. • Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. • Employee Resource Groups that advocate for inclusion and diversity in all that we do. • Social responsibility in all aspects of our work.