Customer Support Manager

November 20

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MyEdSpace

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Education • B2C

MyEdSpace is an online education platform that offers live, curriculum-aligned group lessons and on-demand learning resources for students in Years 5–13 (including GCSE and A‑Level). The company pairs world-class, experienced teachers with a technology platform to deliver affordable, interactive lessons, homework, step-by-step video solutions and personalised mentor support. MyEdSpace emphasises measurable results, broad syllabus coverage, and family-focused pricing and discounts, and is a registered UK company with strong customer ratings.

51 - 200 employees

Founded 2022

📚 Education

👥 B2C

📋 Description

• Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform. • Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels. • Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer. • Interact with product team - Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest. • Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes

🎯 Requirements

• 2+ years of customer success/support experience, preferably in the UK or US market • C1/C2 English proficiency • Proven ability to manage multiple tasks and responsibilities in a remote work setting. • Reliable home office setup - computer (8GB+ RAM), headset with mic, stable wired internet

🏖️ Benefits

• The chance to make a real impact: your work directly shapes the future of education. • A fast-paced and high-growth environment where ideas move quickly and careers accelerate. • A collaborative, supportive culture: we’re headquartered in the UK, but we’re a global team with colleagues in 15+ countries, bringing a rich mix of perspectives and energy.