Customer Engagement Manager

October 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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myKaarma

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SaaS • B2B • Fintech

myKaarma is an end-to-end SaaS platform for automotive dealerships that streamlines fixed-ops workflows, customer communications, scheduling, mobile check-in, video multipoint inspections, loaner and transportation management, and payments/surcharging. The company provides AI-powered tools to automate outreach and inbound communications, APIs and integrations with OEMs and partners, and payment processing features to simplify reconciliation and reduce fees.

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

💳 Fintech

📋 Description

• Own and Grow Client Relationships: Take full ownership of a defined book of business, driving platform adoption and dealership performance through data-backed strategy and regular check-ins. • Serve as the primary point of contact, fostering strong relationships that turn clients into brand champions. • Proactively identify accounts with declining engagement or underperformance and implement targeted recovery plans to restore health and value realization. • Conduct high-impact remote consultations to elevate dealership performance across the full suite of platform solutions. • Monitor key performance indicators (KPIs) and provide ongoing recommendations for operational improvements. • Use storytelling, benchmarking, and data to influence dealership stakeholders from frontline managers to GMs and dealer principals. • Be responsible for customer satisfaction, platform reliability, and timely delivery of insights and support for all accounts in your portfolio. • Confidently lead discussions across varying levels of dealership leadership, tailoring your approach to resonate with each audience. • Collaborate with the VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks, and scale best practices. • Support strategic relationships across larger dealer groups and OEM partners to maximize account value and retention. • Identify and pass along expansion opportunities, upsell potential, and cross-sell opportunities based on customer needs and platform engagement.

🎯 Requirements

• Bachelor’s or Master’s degree with 4–8 years of directly relevant experience in the automotive industry (dealership, vendor, OEM), consulting , or a similarly demanding, fast-paced environment. • Deep familiarity with automotive fixed operations —from appointment scheduling through payment processing. • A business degree from an accredited institution and/or equivalent hands-on experience in automotive operations or consulting roles . • A structured and thoughtful approach to solving complex challenges across technology, operations, and people. • Familiarity with well-established change management frameworks and experience applying them to guide clients through operational transformation. • Previous roles in fixed ops leadership , performance consulting , or success management are highly preferred. • You bring a tenacious, solution-oriented mindset—committed to building strong, trust-based relationships even in challenging circumstances. • Highly self-motivated and capable of operating with minimal oversight. • Strong intellectual curiosity and a passion for continuous improvement. • Proficient in identifying patterns, trends, and insights in performance data—and translating them into actionable recommendations. • Exceptional written and verbal communication skills. Able to craft compelling narratives and present findings to both technical and non-technical audiences. • Experience in a high-growth division or start-up environment is a plus. • You’re not looking to just fill a role—you want to make an impact, shape the future, and be a core contributor to a company’s growth journey.

🏖️ Benefits

• Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. • Health and Wellness : Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. • Time Off: Generous vacation time to recharge and balance life outside work. • In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.