Operations Analyst 1 – Evening/Night Shift

October 22

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myKaarma

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SaaS • B2B • Fintech

myKaarma is an end-to-end SaaS platform for automotive dealerships that streamlines fixed-ops workflows, customer communications, scheduling, mobile check-in, video multipoint inspections, loaner and transportation management, and payments/surcharging. The company provides AI-powered tools to automate outreach and inbound communications, APIs and integrations with OEMs and partners, and payment processing features to simplify reconciliation and reduce fees.

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

💳 Fintech

📋 Description

• Monitoring of L1 Resources for All domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database). • Taking corrective action to ensure high service uptime. • Create / Setup monitoring Alerts & Dashboard. • Design and develop infrastructure monitoring, reporting tools, and configuration management tools. • Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place. • Prepare and maintain Documentation and reports, and provide follow-up status on identified tasks. • Handle outage processes and escalations based on the standard procedure. • Follow up with the different engineering teams on pending high-priority tickets. • This role requires the incumbent to work evening or night shifts.

🎯 Requirements

• Graduate in Computer Science or related area. • 0-3 years of experience. • Good knowledge of cloud providers like AWS, and GCP. • Familiarity with the fundamentals of Linux scripting languages. • Aware of configuration management tools like Ansible, Puppet, and Chef. • Nice-to-haves Experience with monitoring systems like Prometheus and Grafana. • Red Hat Certification. • Knowledge of logging solutions such as Graylog. • Good Communication Skills (Should be able to communicate with the US & Canada Team).

🏖️ Benefits

• Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. • Health and Wellness : Comprehensive medical, life, and disability benefits. • Time Off: Generous vacation time to recharge and balance life outside work. • In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite.