Customer Experience Associate

Job not on LinkedIn

September 26

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Ollie

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B2C • eCommerce

Ollie is a pet food company that specializes in providing high-quality, human-grade food for dogs. Their products are made from whole, carefully sourced meats, fruits, vegetables, and grains with no artificial flavors, by-products, or harmful fillers. Designed to offer balanced and science-led nutrition, Ollie's meals are formulated by veterinarians to cater to all life stages of dogs. Their food is minimally processed and crafted in the U. S. facilities, ensuring premium quality and safety standards.

51 - 200 employees

👥 B2C

🛍️ eCommerce

📋 Description

• Represent the Ollie brand voice to our current and prospective customers. • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents. • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more. • Accurately track and monitor customer feedback and interactions. • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience. • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond. • Report to the Customer Experience Shift Manager.

🎯 Requirements

• Put pets first. You love dogs and approach every dog with empathy and understanding. • Value patience. Strong written and oral communication skills to provide clear answers. • Improvisation. Able to find new ways to tackle challenges; prefer guardrails to rules. • Problem solver. Ability to identify core issues and determine solutions. • Experience in customer-centric roles (retail, food service, etc.) preferred. • Experience with pets or health-foods preferred. • Experience with Gladly or a similar platform a plus. • Bonus: You have a bachelor’s Degree from an accredited four-year college or university. • Interest in working in a pet-friendly, fast-moving environment. • Ability to manage customer relationships across multiple channels (email, phone, order management system).

🏖️ Benefits

• Competitive hourly salary and a stake in the company. • Sponsored 401k program with employer match up to 4%. • Comprehensive health coverage including medical, dental and vision. • Paid parental leave. • 1-week paw-ternity leave for new dog parents. • Ollie subscription for one dog. • Inspiring pack members!