Senior Manager, Fulfillment & Logistics

Job not on LinkedIn

November 25

Apply Now

Receive Emails with Similar Jobs

Nanit

WebsiteLinkedInAll Job Openings

Hardware • Wellness • Parenting

Nanit is a company that provides smart parenting solutions, aimed at helping parents monitor their babies effectively. Their flagship product, the Nanit Pro Baby Monitor, offers advanced features such as sleep analytics, breathing motion monitoring, and real-time sound and motion notifications. With an emphasis on using technology to make parenting easier, Nanit also provides accessories like breathing wear and a sound and light machine that integrates with their main products. By offering insights and data analytics through their devices, Nanit helps parents track and improve their baby's sleep, ultimately reducing parenting anxiety and improving child wellness.

51 - 200 employees

Founded 2016

🔧 Hardware

🧘 Wellness

💰 $25M Series C on 2021-02

📋 Description

• Act as the primary liaison with our 3PL partner, managing daily operations, performance, and strategic alignment • Negotiate rate cards with fulfillment and transportation partners, identifying potential savings and evaluating the most cost effective way to fulfill our orders • Analyze fulfillment data and 3PL performance metrics; prepare regular reports for senior management on key KPIs (e.g., cost per order, on-time shipping, inventory accuracy) • Monitor and manage all D2C order fulfillment, ensuring SLAs (Service Level Agreements) for order processing, shipping, and delivery are consistently met • Proactively identify and resolve fulfillment and shipping issues, coordinating with the 3PL and carriers to minimize customer impact • Oversee and coordinate all inbound shipments from our overseas factories to the 3PL warehouse(s), ensuring timely receipt, documentation, and inventory accuracy • Manage all outbound bulk (B2B) shipments to our retail partners, ensuring strict compliance with retailer-specific routing guides and delivery windows • Partner with the planning team to manage inventory levels at the 3PL, supporting accurate forecasting and preventing stock-outs or excess inventory • Lead investigations into inventory discrepancies, shipment errors, and customer complaints related to fulfillment • Support the continuous improvement of fulfillment processes, EDI and system integrations (e.g., between NetSuite and the 3PL's WMS), and cost-reduction initiatives • Coordinate RMAs with our customer support team and ensure efficient and accurate transmission of return data across systems

🎯 Requirements

• 7+ years of experience in logistics and fulfillment operations, with a strong emphasis on managing 3PL providers • Demonstrated success managing both D2C (e-commerce) fulfillment and B2B (retail) logistics, including deep familiarity with retailer compliance guides • Deep understanding of warehouse operations, inventory management, and transportation/freight logistics • Experience with international inbound logistics, including freight forwarding and customs processes • Strong analytical skills and high proficiency in Microsoft Excel and Google Sheets for data analysis and reporting • Experience with ERP systems (ideally NetSuite) and e-commerce platforms (ideally Shopify) • Exceptional attention to detail, problem-solving skills, and a proactive mindset to resolve issues • Clear, professional communication and relationship-building skills, with the ability to manage external partners (3PLs, carriers) effectively • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously • Comfortable operating in a fast-paced, high-growth environment

🏖️ Benefits

• Flexible PTO (we trust you to take the time you need) • Equity options so you can share in our growth • Paid parental leave for all new parents • Employee discounts on Nanit products • Work from home stipend • Monthly team events