Director of Product

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October 17

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Narvar

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eCommerce • SaaS • Retail

Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.

201 - 500 employees

Founded 2012

🛍️ eCommerce

☁️ SaaS

🛒 Retail

💰 $30M Series C on 2018-08

📋 Description

• Define and drive the product vision, strategy, and roadmap for our Shopify experiences, directly aligning with the company's ambitious growth and retention goals; • Actively lead product management for a dedicated cross-functional team, spending approximately 70% of your time on hands-on execution—writing specs, managing the backlog, and working shoulder-to-shoulder with engineering and design to ship high-quality features; • Dedicate 30% of your time to strategic leadership—mentoring and managing your direct report, defining the multi-year GTM strategy in partnership with field teams, and actively managing internal and external expectations; • Lead the ideation, development, and launch of innovative solutions focused on intelligent offerings that drive LTV, prevent fraud, and create seamless, agentic experiences for both merchants and their shoppers; • Serve as the company's subject matter expert on the Shopify platform, including its competitive landscape, APIs, OMS, POS, shipping, payments, analytics and evolving capability landscape; • Partner with Sales, Customer Success, and Marketing to translate your product strategy into clear value propositions and effective enablement materials; • Engage directly with our largest merchants on Shopify to understand their needs, gather feedback, and champion their voice throughout the product development lifecycle.

🎯 Requirements

• 10+ years of product management experience at B2B2C SaaS scale-ups with a broad, deep and hands-on experience in the Shopify ecosystem; • Demonstrable track record of leading the development and launch of successful, native Shopify e-commerce apps; • Expert-level understanding of core Shopify domains such as order management, catalog management, payment processing, returns and exchanges, and analytics; • Hands-on experience with Shopify's technical platform, including its APIs, webhooks, and tools like Shopify Flows; • Experience in or strong understanding of e-commerce logistics and post-purchase operations; • A player-coach mindset with an eagerness to roll up your sleeves and lead by example in a fast-paced, high-growth environment; • Excellent communication skills, with the ability to articulate a strategic vision to executives and then seamlessly translate it into detailed requirements for your solution design and development teams; • Prior experience managing, mentoring and upskilling other product managers;