Senior Product Manager, Merchant Tooling

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October 20

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Narvar

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eCommerce • SaaS • Retail

Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.

201 - 500 employees

Founded 2012

🛍️ eCommerce

☁️ SaaS

🛒 Retail

💰 $30M Series C on 2018-08

📋 Description

• Define and execute the UI platform and merchant tooling strategy in partnership with engineering, design, and product teams • Promote adoption of frontend frameworks and design systems to accelerate development speed and reduce inconsistency across products • Deliver high-impact, customer-facing tools including onboarding, growth flows, experience design systems, and experimentation tools that scale globally • Embed AI-native capabilities and agentic workflows into merchant experiences to drive efficiency, clarity, and better decision-making • Champion customer obsession through direct research, behavioral analytics, and continuous iteration based on real usage data • Track and prioritize measurable outcomes across adoption, performance, and customer value metrics

🎯 Requirements

• 5-8+ years of product management experience in frontend platforms or customer tools at a high-scale SaaS company • Experience building, defining, and delivering core frontend frameworks, such as design systems, microfrontends, content management and delivery, and third-party open source tools • Track record of driving internal and customer adoption of new tools or product experiences, leading multiple engineering and customer teams to success and sustained support • Experience serving a large global enterprise customer base and meeting key regulatory, accessibility, or other compliance needs, particularly in EMEA • Familiarity with modern frontend frameworks (React, Angular, etc.) and UX architecture best practices • Background in retail tech, commerce platforms, or digital merchant tools strongly preferred • Bachelor’s degree in Computer Science, Engineering, or related technical field; advanced degree a plus

🏖️ Benefits

• Competitive salary • Annual bonus • Equity opportunities • Health insurance • Professional development opportunities