Director, Medical Operations

🕒 June 15

🇺🇸 United States – Remote

💵 $204k - $255k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Serve as the physician-facing point of medical contact for ordering providers, applying clinical judgment to resolve questions and concerns that require a physician's perspective. • Provide medical leadership to the internal teams that support ordering physicians, translating clinical context into operational decisions. • Lead the development and optimization of physician onboarding and ordering workflows to ensure a seamless ordering experience for physicians. • Identify and address clinical and operational barriers that impact physician adoption, utilization, and retention. • Partner with Medical Affairs, Laboratory, and commercial cross-functional teams to improve end-to-end clinical and operational processes. • Provide medical oversight and guidance for clinical experience initiatives and operational improvement projects. • Analyze physician ordering patterns, operational metrics, and physician feedback to identify opportunities for process improvement. • Serve as a senior clinical and operational resource to ordering physicians for complex clinical questions and escalations. • Translate physician insights and operational challenges into actionable recommendations for Medical Affairs and business leadership. • Drive initiatives to improve specimen quality, turnaround times, ordering efficiency, and the overall quality of the physician ordering experience. • Evaluate and address challenges that contribute to provider attrition, including clinical friction, workflow inefficiencies, and ordering obstacles.

🎯 Requirements

• MD degree required, with clinical training sufficient to engage ordering physicians as a credible peer; completion of residency or additional post-graduate clinical training preferred but not required. • Strong understanding of physician workflows and the clinical decision-making and realities of practice for ordering providers. • Credibility to engage practicing physicians peer to peer, physician to physician. • Experience in healthcare operations, payer organizations, healthcare consulting, hospital administration, or process improvement functions preferred. • Demonstrated ability to improve healthcare delivery, operational efficiency, or physician experience. • Strong cross-functional leadership and stakeholder management skills. • Ability to analyze complex operational challenges and develop scalable solutions. • Experience working across medical, operational, and commercial teams is highly desirable. • This role is best suited for a physician who understands the ordering provider's perspective firsthand but has built a career focused on healthcare operations, process improvement, consulting, or system optimization rather than maintaining an active clinical practice.

🏖️ Benefits

• Competitive Benefits • Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. • Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. • We also offer a generous employee referral program!