Senior Product Manager, Conversational AI, Voice Automation

November 6

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Natera

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Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Lead the vision, strategy, and roadmap for Natera’s voice automation initiatives, including AI voice agents, speech-to-text and text-to-speech integrations, and conversational intelligence features. • Identify and prioritize high-value voice automation opportunities across patient, provider, and internal support journeys. • Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality AI voice solutions. • Evaluate and integrate third-party technologies (e.g., LLMs, ASR/TTS engines, voice analytics) to accelerate development and improve performance. • Develop and track success metrics (e.g. accuracy, latency, resolution, NPS) to measure impact and identify continuous improvement opportunities. • Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features. • Stay ahead of emerging trends in Generative AI, conversational AI, and voice UX to inform product strategy and innovation roadmap.

🎯 Requirements

• Proven, hands-on experience designing, launching, and scaling voice automation or conversational AI products, such as AI-powered IVRs, virtual assistants, or multimodal LLM voice interfaces. • Deep understanding of Generative AI, LLMs, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and retrieval-augmented generation (RAG) architectures. • Experience in AI model evaluation, data curation for voice systems, and working with APIs or frameworks such as OpenAI or Anthropic. • Demonstrated ability to translate business needs into AI-driven solutions, with measurable improvements in efficiency, accuracy, or customer experience. • Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver. • Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders. • Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions. • Bachelor's degree in computer science, engineering, business or related field. 5+ years of experience in software development, or digital product management.

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program!