Analyst, Techline – Bilingual English/Japanese

2 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $62k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

NBCUniversal

WebsiteLinkedInAll Job Openings

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

10,000+ employees

Founded 2004

📱 Media

📋 Description

• Provide support to customers via phone, live chat, and working tickets in a high-volume environment. • Break Fix support of IT issues • Fulfill or triage customer requests. • Deliver exceptional customer service. • Understand Team targets and deliver to them. • Identify process improvement opportunities and feedback to the management team. • Collaborate where required on service improvement plans and operational projects.

🎯 Requirements

• Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc. • Relevant IT Support experience. • Awareness of ITIL fundamentals. • Relevant experience in performing and managing clearly defined SLA targets. • Passionate about technology. • Proficient in English and Japanese. • An environment suitable for working from home full-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection).

🏖️ Benefits

• medical, dental and vision insurance • 401(k) • paid leave • tuition reimbursement • a variety of other discounts and perks