Collections Specialist

Job not on LinkedIn

October 16

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $45k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

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Ncontracts

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Compliance • Finance • SaaS

Ncontracts is a provider of integrated risk management and compliance software solutions aimed at financial institutions, mortgage companies, and fintechs across the United States. The company offers a comprehensive suite of tools such as risk management, vendor management, compliance management, and audit management software. Ncontracts is dedicated to helping organizations automate complex processes, reduce risk, and ensure compliance with regulatory standards. Their offerings include specialized solutions for banks, credit unions, mortgage lenders, and wealth management firms, enabling them to manage risk and compliance efficiently and effectively. With a strong emphasis on providing industry-leading expertise and resources, Ncontracts empowers its clients to turn risk management challenges into strategic advantages.

201 - 500 employees

📋 Compliance

💸 Finance

☁️ SaaS

📋 Description

• Manage the full collections cycle for past-due accounts, including outreach, follow-up, and payment resolution • Develop and implement collections strategies to minimize DSO and reduce aged receivables • Research and update customer contact information to maintain collection efforts • Pursue payment on overdue invoices through consistent and professional communication • Document all collection activities accurately and thoroughly in NetSuite/Salesforce • Escalate accounts requiring special payment arrangements or external collections according to company procedures • Monitor collections metrics and KPIs, including DSO, aging reports, and collection rates • Identify trends and recommend process improvements to enhance collection efficiency • Prepare regular reports on collections activities, outstanding receivables, and team performance • Maintain professional communication with clients and address their inquiries/disputes promptly • Work cross-functionally with Customer Success, Sales, and Finance teams to resolve billing issues and payment barriers • Escalate unresolved accounts or complex situations to appropriate teams (Customer Success, external collections, or legal) as needed

🎯 Requirements

• 3-5 years of collections experience, preferably in B2B or SaaS environment • Experience with NetSuite and Salesforce • Proven track record of successfully collecting past-due accounts and reducing DSO • Experience with high-volume collections activities • Strong proficiency in Microsoft Outlook, Word, and Excel • Ability to self-organize and prioritize tasks effectively in a fast-paced environment • Strong negotiation and conflict resolution skills • Professional demeanor with the ability to remain calm under pressure • High attention to detail and accuracy in documentation • Bonus Points: Bachelor’s degree in accounting or related field • Background in SaaS or software industry

🏖️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more!