Manager, TPRM Implementations

Job not on LinkedIn

November 8

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Ncontracts

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Compliance • Finance • SaaS

Ncontracts is a provider of integrated risk management and compliance software solutions aimed at financial institutions, mortgage companies, and fintechs across the United States. The company offers a comprehensive suite of tools such as risk management, vendor management, compliance management, and audit management software. Ncontracts is dedicated to helping organizations automate complex processes, reduce risk, and ensure compliance with regulatory standards. Their offerings include specialized solutions for banks, credit unions, mortgage lenders, and wealth management firms, enabling them to manage risk and compliance efficiently and effectively. With a strong emphasis on providing industry-leading expertise and resources, Ncontracts empowers its clients to turn risk management challenges into strategic advantages.

201 - 500 employees

📋 Compliance

💸 Finance

☁️ SaaS

📋 Description

• Lead, mentor, and develop a team of TPRM Implementation Specialists, fostering a high-performance, client-focused culture. • Oversee all client implementation projects for Ncontracts’ TPRM solutions—ensuring quality, timeliness, and alignment with client objectives. • Monitor key performance metrics including utilization, project completion timelines, CSAT, and retention indicators; identify and implement strategies for improvement. • Manage team utilization allocations to ensure departmental efficiency and profitability. • Establish and maintain scalable, repeatable processes for onboarding, training, and project execution to drive consistency and operational efficiency. • Collaborate cross-functionally with Sales, Customer Success, Product, Enablement and Support teams to ensure seamless client handoffs and unified customer experience. • Partner with leadership to refine implementation methodologies, toolsets, and documentation to support scalability as the client base grows. • Conduct regular performance check-ins with team members; identify opportunities for growth, provide coaching, and deliver constructive feedback. • Proactively identify risks or barriers to successful project completion and drive resolution through coordination with internal teams. • Champion the client experience, ensuring every implementation supports client outcomes and reinforces Ncontracts’ reputation for excellence.

🎯 Requirements

• 5+ years of experience leading implementation, onboarding, or client delivery teams—preferably in SaaS, financial services, or risk management required. • Minimum of 7 years’ experience in client-facing role required • Understanding of vendor risk management (TPRM) concepts and best practices preferred. • Proven ability to coach, mentor, and develop talent, fostering a collaborative and accountable team culture. • Experience managing metrics such as utilization, CSAT, and project delivery efficiency to drive measurable outcomes. • Proficiency with project management systems (such as TaskRay or Monday.com) and familiarity with CRM, ticketing, and workflow automation tools. • Exceptional communication and interpersonal skills, with the ability to engage effectively with executives, clients, and internal teams. • Strong analytical and problem-solving skills, with the ability to translate data insights into actionable improvements.

🏖️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more!