Customer Service

Job not on LinkedIn

July 29

Apply Now

Receive Emails with Similar Jobs

Nebulon

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • Cybersecurity

Nebulon is a cloud-based software company that focuses on delivering smart infrastructure solutions. With a team of experienced engineers, Nebulon aims to enhance on-prem application infrastructure with a cloud-managed experience, offering efficiency and security for data centers and edge computing environments. Their pioneering technology includes cyber-resilient infrastructure and converged infrastructure services.

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

🔒 Cybersecurity

📋 Description

• Serve as the first point of contact for customer inquiries, providing timely, accurate, and professional responses. • Build strong relationships with clients, ensuring they feel valued and supported throughout their journey with Nebulon. • Understand client needs and proactively offer solutions aligned with Nebulons services. • Investigate and resolve customer issues using a solutions-oriented approach. • Coordinate with internal teams, including project managers and technical staff, to address and resolve complex inquiries. • Document and track all customer interactions and resolutions to ensure transparency and continuity. • Maintain a consistent and professional tone in all written and verbal communication. • Deliver clear explanations of Nebulons services, project updates, and processes. • Provide regular follow-ups to ensure client satisfaction and issue closure. • Identify recurring customer concerns and collaborate with the team to improve processes and service delivery. • Develop resources such as FAQs, templates, and guides to enhance the customer experience. • Manage customer records and ensure accuracy in the companys CRM system. • Prepare and deliver reports on customer feedback and service performance metrics.

🎯 Requirements

• Proven experience in a customer service or client-facing role, preferably in the engineering, construction, or technology sectors. • Bachelors degree in Business, Communications, or a related field is a plus. • Strong problem-solving abilities with a customer-first mindset. • Excellent written and verbal communication skills. • Exceptional organizational skills and attention to detail. • Familiarity with CRM systems (e.g., Salesforce, HubSpot) and ticketing tools. • Proficient in Microsoft Office Suite, Google Workspace, and communication tools like Zoom and Slack. • Empathy, patience, and the ability to handle challenging situations with grace. • Proactive and able to work independently in a remote setting. • A passion for delivering exceptional customer experiences.

🏖️ Benefits

• Mission-Driven Work: Be part of a team that is redefining civil engineering and making a positive impact. • Remote Work Flexibility: Enjoy the freedom to work from anywhere while staying connected with a collaborative team. • Growth Opportunities: Access training, mentorship, and advancement pathways tailored to your aspirations. • Inclusive Culture: Work with a supportive team that values diversity, innovation, and your contributions. • Competitive Benefits: Receive a compensation package that reflects your skills and dedication.