Customer Service Representative

Job not on LinkedIn

July 28

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Nebulon

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SaaS • Enterprise • Cybersecurity

Nebulon is a cloud-based software company that focuses on delivering smart infrastructure solutions. With a team of experienced engineers, Nebulon aims to enhance on-prem application infrastructure with a cloud-managed experience, offering efficiency and security for data centers and edge computing environments. Their pioneering technology includes cyber-resilient infrastructure and converged infrastructure services.

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

🔒 Cybersecurity

📋 Description

• Remote Customer Service Representative • Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and live chat. • Resolve customer issues, complaints, and concerns effectively and efficiently, escalating complex cases to higher management when necessary. • Provide accurate information about Nebulon Dynamics services, processes, and policies. • Customer Experience Excellence: Maintain a high level of empathy and professionalism when dealing with customer needs and concerns. • Actively listen to customer feedback and use it to enhance service delivery. • Develop and maintain strong, positive relationships with clients by consistently exceeding their expectations. • Technical and Process Support: Guide customers through technical troubleshooting processes and assist them with utilizing our services effectively. • Identify patterns in customer queries and work with the internal team to develop proactive solutions. • Stay informed about Nebulon Dynamics offerings, updates, and internal processes to ensure accurate and up-to-date information is provided to customers. • Documentation and Reporting: Document all customer interactions accurately in the company's customer relationship management (CRM) system. • Provide regular reports on recurring issues, customer feedback, and potential process improvements. • Collaborate with other departments to address systemic issues and enhance the overall customer experience. • Team Collaboration: Work closely with the customer service team and other departments to ensure seamless resolution of customer issues. • Attend virtual team meetings, training sessions, and performance reviews as required. • Share best practices and strategies with team members to foster a collaborative environment.

🎯 Requirements

• Customer Service Experience: Minimum 2 years of experience in a customer service role, preferably in a remote capacity. • Technical Proficiency: Strong computer skills, including experience with CRM systems (e.g., Salesforce, Zendesk) and communication tools like Slack or Microsoft Teams. • Communication Skills: Exceptional verbal and written communication skills. • Problem-Solving Ability: A proactive approach to identifying issues and implementing effective solutions. • Time Management: Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment. • Technical Requirements: High-speed internet connection with reliable uptime. • A quiet, professional home office setup with minimal distractions. • Updated computer system capable of handling multiple software applications simultaneously. • Familiarity with remote work tools such as Zoom, Google Workspace, and CRM platforms.

🏖️ Benefits

• Flexible Work Environment • Professional Growth • Competitive Compensation • Inclusive and Supportive Culture • Employee Perks