Help Desk Technician

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November 5

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Nedelcu & Company

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Recruitment • Consulting

Nedelcu & Company is a premium executive search and leadership advisory firm. Specializing in management consulting, the company focuses on finding, appraising, and integrating top executive talent for organizations, ensuring a competitive edge. They leverage advanced digital technologies and customized techniques paired with extensive business knowledge and experience. Their services include executive search, leadership advisory, management assessment, coaching, talent mapping, and business environment evaluations. Nedelcu & Company serves clients from diverse sectors such as automotive, consumer goods, financial services, and more, providing candidate assessment, executive coaching, board consulting, and environmental studies. They are a member of the Association of Executive Search Consultants, advocating for high professional standards in the industry.

2 - 10 employees

Founded 1991

🎯 Recruiter

📋 Description

• Provide first-level technical support to internal users by troubleshooting and resolving hardware, software, and network issues. • Respond to help desk inquiries and provide timely assistance to resolve user problems. • Install, configure, and update computer hardware, software, and peripheral devices. • Monitor and maintain IT systems to ensure their performance, availability, and security. • Collaborate with the IT team to plan and implement IT projects and initiatives. • Create and update technical documentation and procedures. • Deliver training and guidance to users on IT systems and best practices. • Assist in managing and maintaining IT inventory and asset management.

🎯 Requirements

• Prior experience as a Help Desk Specialist or in a similar role. • Proficiency in troubleshooting hardware, software, and network issues. • Strong knowledge of Microsoft Windows and macOS operating systems. • Familiarity with ITIL framework and best practices. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to prioritize and manage multiple technical tasks simultaneously. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

🏖️ Benefits

• Professional development • Flexible work arrangements