VIP Program Manager

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October 28

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Neko Health

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Healthcare Insurance • Wellness

Neko Health is a healthcare company offering advanced body scans and health check services in the United Kingdom and Sweden. They focus on providing comprehensive health evaluations using cutting-edge technology, allowing clients to receive instant results and detailed consultations with doctors. Their services include monitoring body measurements, blood vessels, heart rhythm, diabetes factors, and skin mapping. Neko Health emphasizes preventive healthcare and annual check-ups to help clients track changes and improve their health over time. The company aims to revolutionize healthcare by making thorough health checks accessible and emphasizing prevention over treatment.

11 - 50 employees

Founded 2018

⚕️ Healthcare Insurance

🧘 Wellness

💰 Series A on 2023-07

📋 Description

• Play a pivotal role in shaping how our most valued members experience. • Deliver seamless and personalised care across every touchpoint. • Manage Signature member journeys end-to-end, ensuring every interaction reflects our highest standards of hospitality, discretion, and care. • Personally greet Signature members and escort them through their visit. • Ensure Neko Health Centres are ready for Signature member visits. • Liaise with clinic teams to resolve any issues affecting Signature member appointment and flag any experience concerns to relevant stakeholders. • Work with relevant stakeholders to ensure follow-up actions are completed within 48 hours. • Serve as the main point of contact for all Signature member questions and requests. • Monitor Zendesk and other systems to ensure Signature members are prioritised and supported. • Collaborate with product, marketing, and legal teams to improve systems and processes that support Signature members.

🎯 Requirements

• Proven experience in luxury hospitality, concierge services, or high-touch customer support. • Exceptional communication and interpersonal skills. • Strong organisational skills and attention to detail. • Ability to manage sensitive information with discretion and professionalism. • Familiarity with scheduling platforms is preferred. • A proactive mindset and passion for creating memorable experiences. • Language skills or cultural sensitivity are beneficial for supporting international members.

🏖️ Benefits

• We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. • Background and reference checks as part of our interview process.