Head of Client Services

Job not on LinkedIn

November 18

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NeoReach

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Advertising • B2B • API

NeoReach is a leading global influencer marketing agency that blends top creators, innovative technology, and deep market insights to help brands achieve measurable success at any budget. The company offers fully-managed influencer marketing services, including user-generated content (UGC) creation, paid media, market research, and more. NeoReach has developed a strong network of influencers and provides tools for searching, managing, and tracking influencer campaigns. Additionally, it offers features like fraud detection, API integrations, and custom surveys to enhance marketing strategies. NeoReach is also engaged in promoting Blockchain ventures with targeted crypto marketing strategies. Their services encompass various industries, making significant contributions in paid media, social media & community management, event marketing, and trade shows.

51 - 200 employees

Founded 2014

🤝 B2B

🔌 API

📋 Description

• Own the senior-level relationships across NeoReach’s highest-value accounts and ensure trust, transparency, and long-term retention. • Lead strategic conversations that help brands navigate culture, social platforms, and creator ecosystems with clarity and confidence. • Challenge assumptions, guide decision-making, and ensure programs are built on insight-driven strategy rather than guesswork. • Lead and grow a team of account managers, client strategists, and campaign operators. • Build a culture rooted in critical thinking, ownership, mentorship, and creative problem-solving. • Ensure your team has the systems, resources, and structure needed to consistently deliver exceptional work. • Enforce the basics. • Redesign and optimize client delivery frameworks, reporting standards, communication touchpoints, and quality assurance processes. • Partner with Operations leadership to ensure campaigns launch flawlessly, creators are managed efficiently, and deliverables exceed client expectations. • Implement workflows that increase clarity, speed, and accountability across the organization. • Collaborate with Product and Executive teams to influence NeoReach’s evolving technology stack, including client dashboards, reporting tools, and AI-enabled workflows. • Translate client needs and pain points into product insights and roadmap recommendations. • Ensure our tech plus services model gives clients a differentiated and modern experience that competitors cannot match. • Own each campaign P&L, revenue forecasting, renewal strategy, and upsell paths across our managed portfolio. • Collaborate with Sales on pitches, scopes, and SOWs with clear and sustainable delivery plans. • Guide margin strategy, resource allocation, and pricing to ensure revenue growth and operational health.

🎯 Requirements

• 7 to 12 years in influencer marketing, digital or social strategy, creator partnerships, or agency client leadership. • Proven experience leading client services or account teams at a digital or social-first agency. • Strong understanding of YouTube, TikTok, Instagram, Meta, Twitch, and emerging platforms and how creators influence culture and conversion. • High EQ, exceptional communication, and a mentorship-first approach. • Known for elevating teams and building relationships based on trust, clarity, and shared ambition. • Able to navigate ambiguity, create structure, and inspire confidence in fast-moving environments. • Able to anticipate platform shifts, creator trends, and performance opportunities. • Comfortable challenging briefs, reframing client asks, and pushing for work that drives real business impact. • Adept at diagnosing workflow issues, improving cross-functional processes, and building structures that scale. • Strong understanding of margins, revenue planning, resource allocation, and delivery costs. • Experience operating in hybrid agency and tech environments. • Background in creator licensing, usage rights, performance marketing, or paid media amplification. • Exposure to AI-enabled creative workflows, creator CRM tools, or proprietary influencer marketing platforms.