Director of Operations

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NeoWork

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B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

📋 Description

• Oversee daily operations and delivery for email marketing and lead generation services. • Manage and coach junior implementers and specialists, including copywriters, inbox managers, and appointment setters. • Refine and document SOPs using tools such as ClickUp and Airtable. • Serve as the primary client-facing contact, providing updates, reporting, and ensuring satisfaction. • Identify operational improvements and support business scalability. • Work closely with the founder to align strategy and make data-driven decisions.

🎯 Requirements

• 3–5 years of experience in an operations or account management role within a digital marketing or lead generation agency. • Excellent written and verbal communication skills for effective client interaction. • Strong organizational and project management abilities. • Proficiency with tools such as ClickUp, Airtable, and Notion. • Experience building and managing remote teams. • Background in email marketing, cold outreach, and lead generation. • **Preferred Qualifications** • Experience leading teams in Colombia or Latin America. • Familiarity with the construction or contracting industry. • Based in Medellin, Colombia, reporting directly to the founder.

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.