Business Operations Virtual Assistant

Job not on LinkedIn

November 4

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Neptune

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Retail • eCommerce • B2C

Neptune is a UK-based home furnishings and lifestyle retailer and design service provider offering kitchens, freestanding and upholstery furniture, lighting, textiles, tableware, home decor, garden furniture and seasonal collections. It sells through its eCommerce site and over 30 physical stores across the UK and Europe, provides in-store and online design services (including fitted kitchens), and emphasizes timeless British design, sustainability, and a lifetime guarantee on select products.

501 - 1000 employees

Founded 1996

🛒 Retail

🛍️ eCommerce

👥 B2C

📋 Description

• Build and document systems that streamline operations • Manage client communications, inboxes, calendars, and reminders • Own entire project workflows from start to finish • Research and implement tools or solutions • Handle contracts, invoices, and follow-ups • Perform research and outreach tasks • Learn and adapt to new tools quickly • Communicate confidently across platforms (video, chat, email, etc.) • Stay organized, proactive, and solutions-focused • Be open to learning creative tasks such as web design, video editing, or graphic design, as well as other skills depending on client needs

🎯 Requirements

• Fluent English (C2) in both written and spoken form • At least 1 year of experience working with foreign clients • Clarify instructions effectively • Proactively flag challenges or roadblocks • Provide timely updates and status reports • Stay highly responsive across platforms • Detail-oriented and organized, able to prioritize and meet deadlines • Proactive and reliable with a willingness to learn and suggest improvements • Professional and committed with a strong work ethic and consistent attendance • Tech-savvy and comfortable learning new platforms

🏖️ Benefits

• Competitive Pay: We pay between $600 and $1000 per month plus 13th Month Pay • 24 Days Paid Time Off per Year • Flexible Work Hours with overlap as needed by clients • Unlimited Online Learning • Supportive Team Culture