Customer Service Representative

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 B2C

🛒 Retail

B2C • Retail

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Handle all incoming calls in a timely, efficient and professional manner according to Call Quality Guidelines • Processing all orders received by phone, fax, or email according to order entry procedures with attention to accuracy and timelines • Ensure Call Quality consistency with every customer contact according to established call quality behaviors • Handle all inquiries requiring investigation, troubleshooting, and problem solving efficiently and professionally to provide resolution within 24 hours • Communicate all pertinent client and situation information to colleagues to ensure everyone has all the current updates and information pertaining to a particular client situation • Participate in all product training sessions including but not limited to attending webinars and seminars as required • Increase education and awareness of products and educational services by pro-actively promoting featured products, special promotions, and educational services • Ensure cross-selling and upselling at every opportunity according to individual and team goals • Conduct outbound calls as required to ensure effective communication with client regarding issues and inquiries, as well as backorder updates, promotions, and special projects • Interact and communicate with all other departments to ensure all clients’ needs are not just met, but are exceeded. • Provide assistance to team-mates and colleagues as required

🎯 Requirements

• High School Graduate or equivalent • Customer Service Skills • Organization and Prioritization • Problem Solving Skills • Communication Skills • Computer literacy

🏖️ Benefits

• Health insurance • Professional development opportunities