ITAM – Service Now Business Analyst

2 days ago

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Netcompany

WebsiteLinkedInAll Job Openings

IT • SaaS • Enterprise

Netcompany is one of Europe’s fastest growing IT companies, dedicated to leading the way in responsible digitalization. It focuses on building modern solutions rooted in democracy, justice, transparency, and social security. By providing customizable and AI-ready platforms, Netcompany enhances productivity and connects businesses, governments, and citizens through intelligent services. The company is committed to promoting digital rights and ensuring a secure digital future for Europe.

5001 - 10000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2016-01

📋 Description

• Work with stakeholders to capture and document business needs, with a focus on Hardware Asset Management (HAM). • Collaborate with development teams to improve business processes and enhance the user experience. • Analyze and design automated workflows using Flow Designer to increase efficiency. • Define and refine asset tracking, lifecycle management, and reporting processes within ServiceNow. • Act as a liaison between business and technical teams to ensure alignment on project goals. • Assist with testing activities and create detailed documentation. • Present findings and proposed solutions to stakeholders, including senior management.

🎯 Requirements

• 3+ years as a Business Analyst, including 1+ year in ServiceNow implementations with HAM expertise. • Strong knowledge of asset lifecycle processes, data integrity, and reporting. • Skills in analyzing large datasets and defining workflows. • Experience in Agile methodologies, JIRA, and translating business needs into technical requirements. • Excellent communication, stakeholder management skills, and customer-facing experience. • Strong problem-solving, multitasking, adaptability, and troubleshooting skills. • Fluency in English and French (B2+) and familiarity with ServiceNow certifications is a plus.

🏖️ Benefits

• Opportunity to work in a modern environment • Competitive compensation & benefits package • Hospitalization plan • Hybrid working model • Meal allowance • Well-being activities (on premises) • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) • Personalized development plan for targeted career growth