Senior Client Success Manager

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🕒 December 19, 2025

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

📋 Compliance

🤝 B2B

💰 Private equity on 2022-11

Cybersecurity • Compliance • B2B

NetCov is a managed IT and cybersecurity firm that delivers managed IT services, cloud solutions, compliance management, AI-driven advisory, and cybersecurity to businesses across industries. With about 30 years of experience, 350+ staff, and partnerships with providers like AWS and Microsoft, NetCov focuses on secure, scalable, people-first IT support, regulatory compliance (including CMMC/NIST readiness), and AI-enabled automation for organizations such as AEC firms, credit unions, defense contractors, private equity-backed companies, and nonprofits.

📋 Description

• Serve as primary point of contact for assigned client portfolio (25-30 strategic accounts with ACV >250K+) • Develop and execute strategic account plans aligned with clients' business objectives • Build strong relationships with clients and position yourself as a trusted advisor who understands their business needs and objectives • Serve as the primary voice of the client within the organization, advocating for their needs and ensuring client feedback drives continuous service improvement. • Drive Net Revenue Retention (NRR) targets of 100-115% through strategic upsells, cross-sells, and contract renewals • Lead quarterly business reviews and strategic planning sessions with C-level stakeholders • Manage procurement quoting for workstations, peripherals, SSL certifications, firewall renewals, etc. utilizing CRM/PSA systems • Lead contract renewal negotiations maintaining >95% retention rate • Identify at-risk accounts and implement "get to green" intervention strategies to prevent churn leveraging service motions depending on severity. • Serve as the client's primary point of escalation, ensuring issues are resolved quickly and efficiently • Partner with stakeholders from service ops, project management, and engineering on client quality improvement plans, working with internal departments to achieve agreed-upon improvement.

🎯 Requirements

• 4+ years of client success or account management experience in MSP/technology services • Proven track record of managing strategic accounts with ACVs >$250K • Strong mentoring and coaching capabilities with demonstrated leadership experience • Moderate understanding of IT infrastructure, cybersecurity, and cloud technologies • Excellent communication skills with ability to present to C-level executives • Experience with PSA/CRM platforms and client success metrics

🏖️ Benefits

• Competitive base salary plus performance-based incentives and commissions. • Access to continuous training, career development, and opportunities for advancement within a rapidly growing company. • Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.