Senior Cloud Engineer – Observability

Job not on LinkedIn

November 4

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NetDocuments

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B2B • Legal • SaaS

NetDocuments is a leading cloud-based document management platform designed specifically for legal professionals. The platform enhances productivity by providing tools for document organization, collaboration, and automation, while ensuring high levels of security and compliance. With features like AI-driven apps, real-time messaging, and seamless integrations with applications like Microsoft 365 and DocuSign, NetDocuments empowers law firms and corporate legal teams to streamline their operations and effectively manage their documents.

201 - 500 employees

Founded 1998

🤝 B2B

☁️ SaaS

📋 Description

• Lead and evolve the company-wide observability strategy across infrastructure, applications, and end-user experience. • Act as the primary owner and administrator for observability tools including Datadog, OpenTelemetry, AWS CloudTrail, and CloudWatch. • Collaborate with engineering, platform, and operations teams to define standards for logging, metrics, tracing, and alerting. • Develop and maintain standardized instrumentation libraries, dashboards, and alerting frameworks. • Build and manage synthetic monitors, golden signals, and runbooks to support rapid incident detection and response. • Ensure meaningful dashboards and actionable alerts are available to all development teams. • Provide hands-on troubleshooting support and observability training as needed. • Monitor and optimize the cost and performance of observability tooling. • Stay up-to-date with the latest observability and AWS-native monitoring capabilities. • Contribute to a culture of proactive monitoring, continuous improvement, and incident prevention.

🎯 Requirements

• 7+ years of experience as a cloud engineer. • 3+ years in an Observability, SRE, DevOps, or Cloud Infrastructure role. • Strong hands-on experience with Datadog, OpenTelemetry, AWS CloudTrail, and related observability tooling. • Deep understanding of metrics, logs, and traces—plus the ability to implement and interpret golden signals. • Experience supporting observability platforms at scale in modern, distributed environments. • Proficiency with AWS services (e.g., VPC Flow Logs, CloudWatch, EC2, S3, Route53, Load Balancers, ECS). • Familiarity with CI/CD pipelines and Infrastructure-as-Code (IaC) tools—especially Git, Terraform, GitHub Actions, ADO Pipelines or Harness Pipelines. • Solid understanding of microservices, SaaS architecture, and DR/resiliency practices in AWS. • Strong collaboration and communication skills with the ability to influence engineering teams. • Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent experience.

🏖️ Benefits

• 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for life activities & wellness • Access to LinkedIn learning with monthly dedicated time to explore