DevOps Engineer II

June 19

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Netomi

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Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. • Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. • Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. • We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. • Want to become a key part of the Generative AI revolution? We should talk. • We are seeking a highly skilled DevOps Specialist with expertise in Amazon and Azure cloud with Helm charts, Jenkins, and Prometheus to support our growing infrastructure needs. The ideal candidate will have a strong background in managing Kubernetes clusters, automating deployments via Helm, and integrating CI/CD pipelines with Jenkins. This role is critical to ensuring seamless, scalable, and reliable operations for our cloud-native applications, especially as we adopt new technologies to meet evolving customer demands.

🎯 Requirements

• 2+ years of experience with cloud technologies (Kafka, ELK, Docker, Kubernetes etc) • 1+ years experience with Infrastructure as Code on Ansible / Vagrant / Terraform • 2+ years of experience working on AWS platform including scripting and automation • 5+ years of DevOps experience and managing the entire infrastructure • Strong background in Linux • Strong programming and development skills in Perl / Python in a Linux like environment to ensure operations automation and data collection • Familiarity with SQL / MySQL • Excellent communication skills as you will be working with teams across different geographies

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.