Program Manager

November 20

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Netomi

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Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• Own end-to-end delivery of programs spanning Product, Engineering, Integrations, CSM, and Implementation teams. • Lead and run daily/weekly huddles, ensuring alignment across pods. • Build and maintain program plans, sprint schedules, dependency maps, and milestone trackers. • Monitor progress, flag bottlenecks, escalate blockers, and ensure on-time execution. • Drive operational excellence through structured documentation, reporting, and communication. • Serve as the central coordination point between Product, Engineering, Integrations, CSM, and Implementation Consultants. • Translate requirements between customer-facing teams and technical teams. • Facilitate clear communication on scope, timelines, ownership, and deliverables. • Align project priorities and manage updates related to roadmap, scope changes, or timeline shifts. • Maintain dashboards, RAID logs, and weekly status reports. • Provide clear, concise updates to leadership and key stakeholders. • Ensure adherence to sprint ceremonies, release processes, and governance standards. • Drive retrospective outcomes and continuous improvement initiatives. • Oversee delivery of integration workflows (Workato, Boomi, APIs) and customer-specific technical implementations. • Ensure smooth execution of QA, UAT, and go-live processes across functions. • Partner with CSMs and Implementation Consultants to ensure customer timelines and expectations are met. • Manage resource allocation, workload balancing, and sprint capacity planning. • Work with functional leaders to identify resourcing gaps and hiring needs. • Ensure optimal utilization of teams across projects.

🎯 Requirements

• 5+ years of experience in Program Management or Technical Project Management in a SaaS, integrations, or product-led environment. • Strong understanding of Agile methodologies, sprint planning, and frameworks like Scrum of Scrums. • Experience working with cross-functional teams in high-growth environments. • Hands-on experience with tools such as JIRA, Asana, ClickUp, Confluence, or similar. • Excellent communication and stakeholder management skills. • Ability to thrive in fast-paced, dynamic environments with shifting priorities. • Experience managing API- or integration-heavy projects is a strong plus. • Certifications (PMP, CSM, SAFe, Agile) are a plus.

🏖️ Benefits

• Opportunity to own high-impact, cross-functional programs across global teams. • Work on complex customer implementations and integration-led workflows. • Fast-paced, collaborative, remote-first culture. • Growth-oriented environment with strong leadership support.