Senior Program Manager

🕒 April 22

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Partner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiatives • Lead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreams • Drive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacity • Support resource planning and capacity management across teams to ensure focus remains on the highest-impact initiatives • Build and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and owners • Identify and proactively manage cross-team blockers, execution gaps, and delivery risks • Establish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reporting • Create clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidence • Partner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaboration • Prepare concise, executive-ready updates and recommendations to support decision-making at the leadership level

🎯 Requirements

• 8+ years of experience in technical program management, program management, engineering operations, or a related role in a technology company • Proven experience leading large, cross-functional technical programs involving Engineering, Product, and Data Science / ML teams • Strong understanding of software development lifecycle, release planning, technical dependencies, and execution risk management • Experience driving prioritization, roadmap coordination, resource planning, and delivery tracking across multiple teams • Ability to work effectively across technical and business teams and influence decisions without direct authority • Strong analytical and structured problem-solving skills • Excellent written and verbal communication skills, including experience communicating with executive stakeholders • Ability to thrive in ambiguous, fast-changing, highly collaborative environments

🏖️ Benefits

• Equal opportunity employer committed to diversity in the workplace