Junior Help Desk Operator

Job not on LinkedIn

November 13

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $17 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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The NAI

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Media • Compliance • B2B

The NAI is the Network Advertising Initiative, a self-regulatory trade association for the digital advertising and ad tech industry focused on responsible data collection and consumer privacy. It develops privacy principles and a self-regulatory framework, conducts privacy reviews and guidance, publishes policy comments and educational resources (e. g. , on privacy-enhancing technologies), and advocates on digital advertising and privacy policy while supporting member compliance and opt-out mechanisms.

1 - 10 employees

Founded 2000

📱 Media

📋 Compliance

🤝 B2B

📋 Description

• Deliver front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. • Expected to answer calls (inbound/outbound) and emails in addition to other source items. • Provide world-class customer service and assist clients with problems or issues. • Able to handle large orders and tasks at one time by multitasking. • Provide support to both clients, DEA registrants, and contractors. • Must be accurate and efficient with all documentation and delivery of services. • Provide customer support services to the DEA registrant community. • Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue. • Provide first-tier support to end users for call support and resolve less complex problems immediately. • More complex problems shall be referred to senior level Help Desk Operators. • Analyzes customers' needs to determine functional requirements. • Performs functional responsibilities in an independent manner. • Meet or exceed all project requirements and metric performance requirements

🎯 Requirements

• High School Diploma or High School Equivalency required • Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst • Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa) • Multilingual speaker is a plus • Certifications: None required

🏖️ Benefits

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included) • Company sponsored Life Insurance. • 401K Retirement plan. • Vacation Leave and Sick Leave • Employee Assistance Program • Paid Training • Paid Holidays