Neumo
1001 - 5000 employees
🏛️ Government
☁️ SaaS
Government • SaaS
Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.
Customer Success Manager
🕒 July 7
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Neumo
1001 - 5000 employees
🏛️ Government
☁️ SaaS
Government • SaaS
Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.
📋 Description
• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets. • Spearhead renewal negotiations and drive incremental revenue. • Connect with customers regularly both virtually and in-person to become a trusted advisor. • Establish strong relationships based on knowledge of customer requirements and commitment to value. • Encourage all accounts to become Neumo references. • Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies. • Establish customer acumen - actively understand each customer’s needs, strategic growth plans. • Possess knowledge of Neumo contract terms and conditions and understand and deploy negotiation methods that are mutually beneficial to Neumo and our customers. • Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings. • Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. • Maintain CRM system with accurate customer and pipeline information. • Enthusiastically support all Neumo promotions and events in the territory. • Understand state and local government management and sales and marketing serving the public sector.
🎯 Requirements
• Bachelor’s degree equivalent • Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account • Experience in sales operations and or contract negotiation a plus • Proven track record in business application software and service sales across industries • Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market. • Knowledgeable in commercial metrics and forecasting principles.
🏖️ Benefits
• Competitive benefits and compensation package
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