AWS Technical Architect

🕒 May 19

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Ensure customer success in building and launching Amazon Connect solutions for customers. • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform. • Facilitate business process reviews to identify customer requirements and processes. • Educate customers on the value proposition of AWS and participate in architectural discussions. • Lead discovery for customers and help build ROIs for projects. • Translate customer requirements into contact center design leveraging best practices. • Oversee and mentor technical teams to ensure delivery on time and quality standards. • Act as a liaison between technical teams and business stakeholders. • Drive best practice contact center design into solution delivery. • Effectively manage project and customer communications. • Deliver customer end user training and documentation. • Lead role on enterprise level projects with minimal direction.

🎯 Requirements

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs. • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment. • Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability. • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Benefits

• Remote & In-Person: Work remotely or from HQ in Massachusetts. • Travel: Anticipated travel commitment of up to 25% for certain roles. • Flexibility: Culture of trust allowing for personal commitments. • Collaboration: Executive team holds town halls for feedback. • Celebrate Often: Team events and celebrations of achievements.