Operations Analyst

Job not on LinkedIn

October 19

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🦬 Montana – Remote

Although this job is listed in Montana, this company may be open to hiring remote in other states.

+2 more states

⛰️ Colorado – Remote 🦬 Montana – Remote 🍁 Vermont – Remote 🦬 Wyoming – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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New Charter Technologies

WebsiteLinkedInAll Job Openings

IT Managed Services • Cybersecurity • Healthcare

New Charter Technologies is a leading platform comprised of high-performing Managed Service Providers (MSPs) across North America, specializing in IT solutions for small and medium-sized businesses. They offer a comprehensive range of services including IT managed services, co-managed IT, consulting, outsourcing, and advanced cybersecurity. Their mission is to transform clients' IT needs from a necessary expense into a strategic advantage, leveraging modern technology and personalized service to enhance business productivity and innovation.

501 - 1000 employees

Founded 2018

🔒 Cybersecurity

📋 Description

• Analyze operational performance across New Charter’s 30+ operating companies, evaluating key business metrics such as capacity utilization, resource allocation, and project efficiency • Develop and maintain advanced Power BI dashboards and analytics models that visualize KPIs, monitor trends, and enable data-driven decision-making across multiple business units • Identify operational trends, risks, and opportunities by synthesizing data from multiple systems (e.g., PSA, ERP, CRM) to support executive and operating company leadership in improving efficiency and profitability • Design and implement standardized reporting frameworks to create consistent, comparable operational insights across the platform • Build benchmarking models to evaluate subsidiary performance against internal standards and best-in-class metrics • Conduct forecasting and scenario modeling to project the impact of staffing, capacity, and service delivery changes on operational performance • Partner with executive leadership and the Operational Success Team to prepare insights, presentations, and data-driven recommendations for business reviews and strategic planning sessions • Collaborate with Finance, HR, and Technology teams to align and automate data sources, improve data integrity, and enhance reporting efficiency • Support integration and onboarding efforts for newly acquired subsidiaries, ensuring their operational metrics and systems align with New Charter’s enterprise reporting standards • Develop and document data governance best practices, ensuring consistent data definitions, quality controls, and transparency across the organization • Lead ad-hoc analysis to investigate operational anomalies, assess process improvement initiatives, and support strategic decision-making by senior leadership • Continuously refine KPIs and reporting methodologies to adapt to evolving business goals and operational priorities

🎯 Requirements

• Bachelor’s degree in Business Analytics, Operations Management, Finance, Economics, or a related field • 3–5 years of experience in an operations, business intelligence, or analytics-focused role; ideally in a multi-entity or shared services environment • Proven experience analyzing business operations and efficiency metrics such as capacity, utilization, and service gross margin (SGM) • Demonstrated ability to translate complex data into clear, actionable insights for business stakeholders • Advanced skills in Power BI, including DAX, data modeling, report automation, and dashboard design • Strong working knowledge of Excel (Power Query, PivotTables, advanced formulas) • Experience with SQL and data visualization best practices • Familiarity with ERP, PSA, and CRM platforms such as ConnectWise, NetSuite, or Adaptive • Understanding of data integration, ETL processes, and data quality management • Experience developing standardized KPI frameworks and performance scorecards across multiple business units • Background in financial or operational modeling, variance analysis, and business forecasting • Knowledge of MSP or technology services industry metrics, including project profitability, resource capacity, and client utilization • Strong presentation development skills, particularly for executive-level reporting

🏖️ Benefits

• Growth and learning initiatives • Employee benefits • Company innovation