Customer Service Representative

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Respond to customer inquiries about telecommunication plans and services • Assist clients with telecommunication products and issues • Review customer accounts and assess their needs • Provide general information about the organization • Refer clients to specialists when needed • Receive, understand, and resolve complaints and offer solutions • Advise and recommend products and services that meet customer needs • Provide information about products, services, and current promotions • Schedule and confirm customer appointments for service subscription requests • Create, complete, and correct purchase orders according to customer requests • Identify and suggest improvements to enhance services • Adhere to information security policies protecting data availability, integrity, and confidentiality • Perform other duties as assigned • Report directly to the BPO Team Lead

🎯 Requirements

• High school diploma or equivalent • 1–3 years of experience in customer support, emphasizing opening support tickets and resolving customer issues by phone • Hands-on experience with ticketing systems and high-volume call handling is a significant plus • Working knowledge of Microsoft Office Suite • Comfortable with technology • Telecommunications product knowledge is an asset • Strong written and verbal English and French communication skills; fluency in both languages • Attention to detail and accuracy • Time management and multitasking abilities • Organizational skills and ability to prioritize • Ability to work in a team • Ability to protect confidentiality • Ability to meet standards, deadlines, and SLAs • Exceptional attendance and punctuality • Ability to work sitting for long periods and type at least 30–40 words per minute

🏖️ Benefits

• Computer equipment provided • No sales or solicitation • Minimum 20 hours per week, Monday to Friday • Flexibility to schedule up to 37.5 hours per week on occasion • Dynamic work environment and great team • Paid training • Quick onboarding • Two paid sick days after 3 months of employment • Two weeks of vacation • RRSP program available after 6 months of employment • Paid holidays • Group insurance available after 3 months