New Era Technology
Cybersecurity • Telecommunications • Enterprise
New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.
1001 - 5000 employees
🔒 Cybersecurity
📡 Telecommunications
🏢 Enterprise
Director of Sales Operations – Sales Center of Excellence
November 21
New Era Technology
Cybersecurity • Telecommunications • Enterprise
New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.
1001 - 5000 employees
🔒 Cybersecurity
📡 Telecommunications
🏢 Enterprise
📋 Description
• Lead centralized Sales Center of Excellence (CoE) driving efficiency and productivity. • Empower Account Executives by improving productivity in customer acquisition and renewals. • Oversee multi-level operations team managing intake, quoting, order forms, and contract administration. • Maintain HubSpot data standards and ensure compliance documentation for Finance. • Assemble Sales Support and Renewal Specialist teams, implementing effective staffing models. • Partner with Sales, CS, Finance, Legal, and Marketing across complex transactions.
🎯 Requirements
• 10+ years in Sales Operations/Renewals/Deal Support/Order Management. • 5+ years leading large teams (25+). • Required: Hands-on leadership with CRMs (pipelines, properties, workflows, dashboards). • Proven track record owning renewals transactions at scale across multiple segments. • Experience building SLAs, queues, QA programs, and strong process design (Lean/Six Sigma/ITIL helpful). • Comfortable with revenue policies, discount governance, approvals, and audit-friendly documentation. • Strong analytical skills with the ability to turn complex data into actionable business insights. • Clear, concise communicator; proven cross-functional influence with Sales, Finance, Legal, and IT.
🏖️ Benefits
• Full Benefits • Medical • Dental • Vision • 401K match • 29 PTO Days including company holidays
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