UC Support Specialist, Tier 1

🕒 2 days ago

🇺🇸 United States – Remote

💵 $31 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Responsible for the delivery of high-quality IT technical professional services to clientele. • Focus on various hosted environments, as well as Avaya IP Office. • Customer Satisfaction through the delivery of world-class Support Services. • Optimizing productivity while assigned to customer tickets or projects. • Problem-solving and resolution of issues and escalating where appropriate. • Ticket Quality Control and Ticket Management. • Customer Service including phone, video, and email communication. • Occasional on-site to nearby customers (less than 15%). • Documentation skills for customer environments.

🎯 Requirements

• 3-5 years’ experience as a UC Support Specialist, with strong VOIP and Networking skills • Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching. • Advanced technical knowledge of current network hardware, protocols, and internet standards. • Strong background with ticketing systems and tracking work. • 2+ years in a customer facing role, MSP preferred. • 2+ years working with SaaS products.

🏖️ Benefits

• Full Benefits • Medical • Dental • Vision • 401K match • 7 company holidays + generous PTO