Director of Central Operations

2 days ago

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Newmedica

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B2C • Healthcare Insurance

Newmedica is a specialist eye health clinic network in England that provides ophthalmology services to both NHS and private patients. It treats advanced eye conditions — including cataracts, age-related macular degeneration, glaucoma, vitreoretinal disorders and YAG laser procedures — across more than 30 modern clinics, working with local GPs, opticians and the NHS to reduce waiting lists and offer self-pay or insurance-backed private care. Founded in 2007, Newmedica emphasizes short waiting times, patient-centered care and state-of-the-art facilities.

1001 - 5000 employees

👥 B2C

⚕️ Healthcare Insurance

📋 Description

• Lead the delivery and development of our operational systems and support we give to our services. • Continually improve the operational support regarding referral management, operational systems and process improvement. • Engage with OJV Partner stakeholders to seek feedback and explore solutions to enhance Newmedica’s system and process capability. • Work in partnership with IT to identify cost-effective solutions. • Accountable for the development and implementation of Newmedica’s operational annual plan. • Lead the cross-functional steering group to manage the programme’s risks, issues and change delivery/implementation. • Ensure that the clinical safety process is operating. • Look forward and anticipate changes within the healthcare market and growth in the business. • Develop and deliver the communication strategy and plan. • Champion the use of AI/automation in all teams.

🎯 Requirements

• Degree level or equivalent experience and evidence of ongoing development • Healthcare experience – either NHS or private/independent sector experience • Proven successful track record of operational leadership. • Proven experience of implementing successful change initiatives in complex multi-site organisations. • Proven experience of identifying and delivering performance enhancing initiatives • Skilled at managing operational incidents – calmly assessing the risk, the issue, brainstorming solutions and communicating clearly. • Proven successful track record of coaching, managing and developing teams to obtain results • Experience addressing different audiences across multiple mediums and platforms • Experienced at managing multiple projects with multiple stakeholders. • A high level of interpersonal skills with the ability to build strategic working relationships with a diverse range of people. • Strong patient service focus.

🏖️ Benefits

• Annual car allowance of £9,000 • A company bonus of up to 25%, based on company performance and personal objectives • Profit share scheme • 25 days annual leave including 1 day birthday leave, plus bank holidays • A company pension scheme • Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, death in service cover of 4 x salary, an opportunity to sign up to a tax-free cycle to work, and a retail/technology discount scheme. • An environment where your learning and development is supported through a range of various learning tools and courses.