Technical Success Manager

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

💵 $87.5k - $108.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices • Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions • Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner • Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly • Exercise judgment within defined procedures and practices to determine appropriate action; build productive internal/external working relationships

🎯 Requirements

• Employer will accept a Bachelor's degree in Computer Science, Information Systems, or related field • 2 years of experience in the job offered or in a computer science-related occupation.

🏖️ Benefits

• healthcare • dental • vision • parental leave and planning • mental health benefits • a 401(k) plan and match • flex time-off • 11 paid holidays • volunteer time off • other competitive benefits designed to improve the lives of our employees