Delivery Director – Telecom

🕒 July 20

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth • Develop, own and manage customer relationships for seamless execution across service offerings • Oversee entire portfolio to ensure successful delivery using a hands-on approach • Serve as an escalation point, ensuring compliance and quality delivery • Partner with sales organization to drive growth and expansion within the Area • Focus on developing rapport with prospects and understanding scope, estimates and staffing needs • Ensure a seamless transition from Sales to the formed delivery team • Accountable for an Enterprise portfolio, managing complex, large-scale programs and/or projects • Work with VP Professional Services and others to implement a best-in-class delivery organization • Maintain a team environment of trust, collaboration, and high-performance while delivering excellent customer experiences

🎯 Requirements

• 12+ years of experience in Professional Services or Consulting • 8-12 years of experience in Program and Project Management • 5+ years in portfolio management • 5+ years of people management experience • Deep knowledge of consulting and services • Deep knowledge of Portfolio management methodologies • Broad understanding of the ServiceNow Domain areas • Strong written and verbal communication skills • Ability to assess and mitigate risk • Exhibit strong leadership capabilities • Lead and motivate multifunctional teams located across multiple time zones • Strong people leader with ability to provide positive and constructive feedback effectively • Ability to collaborate with other leaders to achieve company goals • Ability to simplify complex situations • Financial knowledge • Sales value training an asset.

🏖️ Benefits

• Health insurance • Professional development opportunities • Wellness programs