Customer Service Agent, German-speaking

3 days ago

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Newstel Worldwide

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BPO • eCommerce

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

51 - 200 employees

Founded 2015

🛍️ eCommerce

📋 Description

• Handling customer inquiries via email, live chat, social media, and phone • Ticket handling in Gorgias • Supporting order processes, returns, vendor management, and daily operations • Working in Shopify and performing basic e‑commerce process tasks • Passing customer feedback on for process optimization • Digital collaboration via Slack, Google Workspace, and other tools • Friendly and professional phone manner

🎯 Requirements

• Fluent, accent-free German • Confident user of Gorgias • Good knowledge of Shopify • Basic understanding of e‑commerce workflows such as orders, returns, and payments • Experience working with SAP • Proficient with Microsoft Office • Technical aptitude and routine working with digital systems • Understanding of common customer service KPIs such as response times and customer satisfaction

🏖️ Benefits

• Full-time, 40 hours per week • Flexible shifts Monday to Friday between 09:00 and 18:00 German time • Fully remote (home office)