IT Help Desk Technician

Job not on LinkedIn

July 28

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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Nexis Builds

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Engineering • Construction • Environmental

Nexis Builds is a trusted partner in civil, structural, and environmental engineering, specializing in innovative and sustainable engineering solutions. With a dedicated team of seasoned professionals, Nexis Builds aims to deliver excellence and exceed client expectations while fostering a culture of quality, safety, and continuous improvement. The firm serves a diverse range of industries, including residential and commercial development, government, and industrial sectors.

51 - 200 employees

📋 Description

• Be the first line of defense • Answer IT support requests via email, chat, and phone. • Solve tech problems fast • Troubleshoot software, hardware, and network issues to keep our team moving. • Keep our systems running • Install, configure, and maintain computers, software, and peripherals. • Manage user accounts & permissions • Administer systems like Active Directory and Office 365. • Enhance security & efficiency • Apply security updates, follow IT best practices, and educate users. • Document solutions • Keep clear records of troubleshooting steps and system changes. • Work with a collaborative IT team • Escalate complex issues and contribute to process improvements.

🎯 Requirements

• High school diploma or GED required (IT coursework or degree is a plus). • 1+ years of IT support experience (Help Desk, Desktop Support, or equivalent). • IT Certifications (CompTIA A+, Microsoft, or similar preferred). • Experience with customer service & technical troubleshooting you know how to keep users happy.

🏖️ Benefits

• Full health insurance & benefits from day one no waiting! • Competitive salary & growth opportunities we invest in your future. • Ongoing training & career development well help you level up. • 100% remote work supporting a cutting-edge company from the comfort of your home.