Senior ServiceNow Administrator

Job not on LinkedIn

3 days ago

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $105.1k - $231.1k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

Apply Now

Receive Emails with Similar Jobs

CACI International Inc

WebsiteLinkedInAll Job Openings

Defense • IT • Cybersecurity

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

10,000+ employees

Founded 1962

🔒 Cybersecurity

📋 Description

• Lead administration, configuration, and lifecycle management of the ServiceNow platform, including ITSM, ITOM, and custom applications. • Perform O&M activities, including upgrades, patching, cloning, and performance tuning across multiple environments. • Manage user access controls, roles, and permissions consistent with federal security and governance requirements. • Troubleshoot complex incidents, service requests, and performance issues, coordinating with developers and infrastructure teams. • Oversee data integrity and CMDB accuracy, ensuring alignment with ITIL and agency asset management standards. • Develop and maintain custom workflows, business rules, and automation scripts to enhance platform functionality. • Collaborate with functional teams to implement new modules and features aligned with mission objectives. • Maintain comprehensive system documentation, SOPs, and configuration baselines. • Ensure platform compliance with Section 508, FedRAMP, and federal cybersecurity policies. • Provide mentorship, technical guidance, and best practice recommendations for junior administrators and support staff.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field. • 15+ years of progressive IT experience, including 7+ years administering ServiceNow in an enterprise or federal environment. • Demonstrated mastery of ServiceNow ITSM, CMDB, and Service Catalog configuration and management. • Deep understanding of ServiceNow platform architecture, security, and API/integration capabilities. • Proven success performing instance upgrades, patch management, and system optimization. • Strong scripting skills in JavaScript, Glide API, and Flow Designer. • Excellent analytical, documentation, and problem-solving skills supporting mission-critical environments. • ServiceNow Certified System Administrator (CSA) — required or must be obtained within 90 days of hire. • ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, HRSD, or ITOM. • Familiarity with Agile methodologies, ITIL v4 frameworks, and federal O&M processes. • Experience supporting FedRAMP Moderate or High systems in compliance with FISMA and NIST 800-53 controls.

🏖️ Benefits

• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits