ServiceNow Platform Admin, Performance Analytics

November 22

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CACI International Inc

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Defense • IT • Cybersecurity

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

10,000+ employees

Founded 1962

🔒 Cybersecurity

📋 Description

• Responsible for all aspects of the platform which include monitoring health, usage, operations, and performance, with a specific focus on Performance Analytics data integrity, processing efficiency, and overall system performance related to analytics • Maintain a sound understanding of enterprise and platform-level architecture as it relates to managing the ServiceNow instances, including the data model, integration points, and dependencies that impact Performance Analytics • Manage the patch and upgrade cycle of the platform, coordinating with various teams to ensure minimal impact • Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production • Assist with production troubleshooting and providing logs, data, artifacts in support of the environment • Operate existing applications and features in the platform and provide production support for those areas • Assist with clone down of production over lower instances as appropriate • Keep up to date with industry trends and developments, particularly in the areas of Performance Analytics, data visualization, and reporting best practices within the ServiceNow ecosystem • Perform Architecture design and reviews as required

🎯 Requirements

• Active DoD Secret clearance or ability to obtain • 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience) • At least 3 years of experience specifically focused on ServiceNow Performance Analytics and reporting • Experience operating within cross-functional teams and groups • Bachelor’s degree in engineering, computer science, or related technical discipline • Must meet 8570 IAT Level II and/or 8140 DoD Cyber Workforce Compliance • Certified ServiceNow System Administrator and Certified Implementation Specialist - Performance Analytics certifications • A strong interest in agile software development practices and experience delivering deployable software in short sprints • Extensive experience as a ServiceNow Platform Administrator within a large enterprise, with a strong focus on Performance Analytics and reporting capabilities • In-depth knowledge of ServiceNow Performance Analytics modules, including data collection, indicators, breakdowns, dashboards, and reporting functionalities • The ability to design, develop, and maintain custom Performance Analytics dashboards and reports to meet specific business needs • Experience in creating and maintaining internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform, with specific documentation related to PA configurations, data governance, and reporting standards • Good ability to anticipate issues and formulate remedial actions, particularly regarding data quality, performance bottlenecks, and reporting inaccuracies • Excellent technical, diagnostic, and troubleshooting skills, including expertise in debugging PA jobs, identifying data discrepancies, and resolving reporting issues • Ability to collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery • Experience managing and maintaining cloud ServiceNow instances (in the DoD IL4+ space)

🏖️ Benefits

• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits