CACI International Inc
10,000+ employees
Founded 1962
🔒 Cybersecurity
Defense • IT • Cybersecurity
CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.
Software ServiceNow Admin
Job not on LinkedIn
🕒 May 5
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CACI International Inc
10,000+ employees
Founded 1962
🔒 Cybersecurity
Defense • IT • Cybersecurity
CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.
📋 Description
• Configure, maintain, and optimize all aspects of ServiceNow SAM Pro • Provide support for license reconciliation • Administer and manage software asset lifecycles within SAM Pro • Provide operational support for Publisher Packs • Troubleshoot and refine SAM-related dashboards, reports, and metrics • Support software contract management, service catalog, procurement • Provide support for integrations to ingest software asset data into ServiceNow SAM Pro • Follow and identify opportunities to improve data quality processes • Troubleshoot and resolve data discrepancies and integration issues • Perform routine ServiceNow platform administration tasks • Manage and troubleshoot incidents and service requests related to SAM Pro • Assist with ServiceNow platform upgrades, patching, and testing • Develop and maintain technical documentation and user guides • Collaborate effectively with various IT teams to support software asset management
🎯 Requirements
• Ability to obtain and maintain a Secret clearance • 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience) • 3+ years of hands-on experience as a ServiceNow Administrator • 2+ years of dedicated, in-depth experience specifically with ServiceNow Software Asset Management Professional (SAM Pro) • Proven experience with data integration within ServiceNow • Strong understanding of IT Asset Management (ITAM) processes • Familiarity with various software licensing models • Proficiency in ServiceNow platform administration and development • Deep understanding of the ServiceNow CMDB • Ability to troubleshoot technical issues within ServiceNow SAM Pro • Experience with scripting in ServiceNow for custom solutions and data manipulation • Experience with REST/SOAP integrations • Basic understanding of SQL and database concepts
🏖️ Benefits
• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits
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